REGISTRATION AND PAYMENT
• Upon receivIng your registration form we will send you a quote for the course you have chosen.

• To book your course it is necessary to pay, 50% of the quote within 10 days of receiving it (minimum € 100). If you prefer, you can pay 100%.

• You can pay by bank transfer with the following information (the full name of the person and the number of the quote should be indicated in the reference):

Account holder: Desilena S.L.
Bank: Santander, office 4976, Adeje, Calle Helsinki
IBAN: ES51 0049 4976 9627 1603 1330
SWIFT: BSCH ESMM XXX

• The remaining amount must be paid in cash or with card at the school on the first day of class.

• Upon receipt of payment or confirmation of payment, Desilena will confirm the reservation and will send all the information related to your booking together with a level test that you must send back to us before the beginning of the classes in order to assign each student to the level most suited to them.

• Desilena will not pay for any bank charges, it is the client’s responsibility. If at the beginning of the course there is an outstanding amount as a result of these bank charges, it must be paid at the school on the first day of class.


CANCELLATIONS
• All cancellations must be made in writing.

• If the student cancels four weeks or more before the beginning of the course, 100% of the booking will be refunded, except for the enrollment. If the student cancels the course two weeks or more before the beginning, 50% of the reservation will be refunded except for the registration. If the cancellation is made less than two weeks before the beginning of the course, the reservation will not be refunded.

• The registration fee will never be refunded.

• In the case of refund, this shall be made by the same method of payment.

• The following conditions will be applied for students who have requested a letter of admission to Desilena´s courses for the Spanish embassy: in the event that the visa application is denied, Desilena guarantees the refund of the amount of the program, less expenses incurred, such as shipping costs, bank transfer fees and a management fee of € 150. It must be demonstrated in writing that the Spanish Embassy has denied the visa. The cancellation of the course after obtaining the visa is only possible when the participant demonstrates through the proper documents from the Spanish embassy that has denied entrance to Spain. If the student has already entered Spain, the cancellation of the course is not possible.


INSURANCE
• Desilena School Insurance only covers accidents or injures suffered by students inside the school premises. This insurance does not cover students in case of illness, theft, damage or loss of personal belongings. In addition, Desilena S.L. disclaim liability in respect of the foregoing circumstances. We recommend you to take out full travel insurance that offers coverage in case of medical, money or baggage problems. We recommend that students who are EU citizens, bring the E-111 form or European Health Card to obtain free medical treatment in Spain if they have any medical problem during their stay.


HOLIDAYS
• The holidays in 2020 are: January 1st, 6th and 20th; February 25th; April 9th and 10th; May 1st; September 7th; October 12nd; December 7th, 8th and 25th.

• The school will be closed on public holidays.

• If two days of holidays coincide in the same week, you will recover one of the two days by sharing the lessons between the other school days.

• The school will remain open the rest of the year.


GENERAL
• Registration fee: € 45. Includes: material needed for classes (notebook, pen and photocopies), one or two extracurricular activities per week, course certificate and Internet access.

• Travel costs and weekend activities are not included in the price.

• A level test is required before the course. We recommend doing it the same day of registration so we will know in advance the student´s level and which class would be best suited to them.

• If the intensive course does not reach the minimum number of three students, the course will be taught, but the number of lessons will be decreased. Thus, for the formation of the group a minimum number of three students is necessary and four lessons will be taught daily. If there were only two students, the number of lessons would be 75% and if there were only one student at this level, the number of lessons would be 50%.

• The maximum number of students per class is eight.

• Classes lost in groups will not be recovered.

• Lesson length is 45 minutes.

• To book the individual lessons for two people it is necessary that both students are of the same level. If they are not of the same level, it is not possible to have a class together.

• If for any reason the student cannot come to the individual lessons, it is necessary to call the school 24 hours in advance in order to be able to recover these lessons. If you do not notify us in advance, the lessons will be considered given.

• If for reasons of rain or wind alert the school closes, there will be no class and missed lessons will not be recovered.

• The school reserves the right to change schedules if it is necessary for organizational reasons.

• To obtain the certificate of attendance it is necessary to attend 90% of lessons.

• We give four levels of Spanish as a Foreign Language established by the European Reference Framework. These levels are: A1, A2, B1 and B2.

• If the student does not show up on the scheduled start date of the course, the total amount paid by the student will be lost. In addition, the student will have no right to any refund if he leaves the course once it has started. In case of absence or sickness of the student, the student will not be entitled to any refund.

• € 50 will be charged for management fees for every course change requested by the student.

• Students from other countries outside the European Union often need a visa to be in Spain, we recommend they inquire at the closest Spanish embassy or consulate. If your visa is denied, we will give you back the quantity paid less a management fee of € 150. It must be demonstrated in writing that the Embassy has denied the visa otherwise there will be no refund.

• Desilena reserves the right to reject a request form from any student and to expel him/her for misbehaviour, irregular attendance or unsatisfactory work (serious cases), without the right to refund of the amount paid.

• Extracurricular activities organized by the school are an additional service. Desilena acts as an intermediary between the student and the provider. The school will be in contact with the provider, but it is not responsible for the activity development. In the event of an accident during the activity, the responsibility falls to the student's travel insurance or the company that carries out this activity.

• Desilena often takes photos and videos of daily life at school. If you do not want your photos to be published on social networks or the school's website, you must notify them on your request form.