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REGISTRATION AND
PAYMENT
• Upon receivIng your registration form we will send you
a quote for the course you have chosen.
• To book your course it is necessary to pay, 50% of the
quote within 10 days of receiving it (minimum € 100). If
you prefer, you can pay 100%.
• You can pay by bank transfer with the following
information (the full name of the person and the number
of the quote should be indicated in the reference):
Account holder: Desilena S.L.
Bank: Santander, office 4976, Adeje, Calle Helsinki
IBAN: ES51 0049 4976 9627 1603 1330
SWIFT: BSCH ESMM XXX
• The remaining amount must be paid in cash or with card
at the school on the first day of class.
• Upon receipt of payment or confirmation of payment,
Desilena will confirm the reservation and will send all
the information related to your booking together with a
level test that you must send back to us before the
beginning of the classes in order to assign each student
to the level most suited to them.
• Desilena will not pay for any bank charges, it is the
client’s responsibility. If at the beginning of the
course there is an outstanding amount as a result of
these bank charges, it must be paid at the school on the
first day of class.
CANCELLATIONS
• All cancellations must be made in writing.
• If the student cancels four weeks or more before the
beginning of the course, 100% of the booking will be
refunded, except for the enrollment. If the student
cancels the course two weeks or more before the
beginning, 50% of the reservation will be refunded
except for the registration. If the cancellation is made
less than two weeks before the beginning of the course,
the reservation will not be refunded.
• The registration fee will never be refunded.
• In the case of refund,
this shall be made by the same method of payment.
• The following conditions will be applied for students
who have requested a letter of admission to Desilena´s
courses for the Spanish embassy: in the event that the
visa application is denied, Desilena guarantees the
refund of the amount of the program, less expenses
incurred, such as shipping costs, bank transfer fees and
a management fee of € 150. It must be demonstrated in
writing that the Spanish Embassy has denied the visa.
The cancellation of the course after obtaining the visa
is only possible when the participant demonstrates
through the proper documents from the Spanish embassy
that has denied entrance to Spain. If the student has
already entered Spain, the cancellation of the course is
not possible.
INSURANCE
• Desilena School Insurance only covers accidents or
injures suffered by students inside the school premises.
This insurance does not cover students in case of
illness, theft, damage or loss of personal belongings.
In addition, Desilena S.L. disclaim liability in respect
of the foregoing circumstances. We recommend you to take
out full travel insurance that offers coverage in case
of medical, money or baggage problems. We recommend that
students who are EU citizens, bring the E-111 form or
European Health Card to obtain free medical treatment in
Spain if they have any medical problem during their
stay.
HOLIDAYS
• The holidays in 2020 are: January 1st, 6th and 20th;
February 25th; April 9th and 10th; May 1st; September
7th; October 12nd; December 7th, 8th and 25th.
• The school will be closed on public holidays.
• If two days of holidays coincide in the same week, you
will recover one of the two days by sharing the lessons
between the other school days.
• The school will remain open the rest of the year.
GENERAL
• Registration fee: € 45. Includes: material needed for
classes (notebook, pen and photocopies), one or two
extracurricular activities per week, course certificate
and Internet access.
• Travel costs and weekend activities are not included
in the price.
• A level test is required before the course. We
recommend doing it the same day of registration so we
will know in advance the student´s level and which class
would be best suited to them.
• If the intensive course does not reach the minimum
number of three students, the course will be taught, but
the number of lessons will be decreased. Thus, for the
formation of the group a minimum number of three
students is necessary and four lessons will be taught
daily. If there were only two students, the number of
lessons would be 75% and if there were only one student
at this level, the number of lessons would be 50%.
• The maximum number of students per class is eight.
• Classes lost in groups will not be recovered.
• Lesson length
is 45 minutes.
• To book the individual lessons for two people it is
necessary that both students are of the same level. If
they are not of the same level, it is not possible to
have a class together.
• If for any reason the student cannot come to the
individual lessons, it is necessary to call the school
24 hours in advance in order to be able to recover these
lessons. If you do not notify us in advance, the lessons
will be considered given.
• If for reasons of rain or wind alert the school
closes, there will be no class and missed lessons will
not be recovered.
• The school reserves the right to change schedules if
it is necessary for organizational reasons.
• To obtain the certificate of attendance it is
necessary to attend 90% of lessons.
• We give four levels of Spanish as a Foreign Language
established by the European Reference Framework. These
levels are: A1, A2, B1 and B2.
• If the student does not show up on the scheduled start
date of the course, the
total amount paid by the student will be lost. In
addition, the student will have no right to any refund
if he leaves the course once it has started. In case of
absence or sickness of the student, the student will not
be entitled to any refund.
• € 50 will be charged for management fees for every
course change requested by the student.
• Students from other countries outside the European
Union often need a visa to be in Spain, we recommend
they inquire at the closest Spanish embassy or
consulate. If your visa is denied, we will give you back
the quantity paid less a management fee of € 150. It
must be demonstrated in writing that the Embassy has
denied the visa otherwise there will be no refund.
• Desilena reserves the right to reject a request form
from any student and to expel him/her for misbehaviour,
irregular attendance or unsatisfactory work (serious
cases), without the right to refund of the amount paid.
• Extracurricular activities organized by the school are
an additional service. Desilena acts as an intermediary
between the student and the provider. The school will be
in contact with the provider, but it is not responsible
for the activity development. In the event of an
accident during the activity, the responsibility falls
to the student's travel insurance or the company that
carries out this activity.
• Desilena often takes photos and videos of daily life
at school. If you do not want your photos to be
published on social networks or the school's website,
you must notify them on your request form. |
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